Save time and money by managing your account anytime from anywhere
Important Dates to Remember
Payment Portal is now Available!
Our new SmarHub payment portal is now available! Members can now make payments to the new SmartHub payment system, check on their energy usage as well as other member information and payment options will be available (such as pre-pay, auto-pay, paperless billing and debit/credit card payments).
We will be accepting payments via mail in, lobby or drop box in Danville and Lebanon and through SmartHub. Because of this transition, late charges will be waived during this time.
Setup your Auto Payments Again!
If you are one our current Auto Pay/Debit/Credit system participants, you will need to re-setup. We will have a grace period regarding late fees.
August 28, 2023 has come and gone! Please register your account in SmartHub and follow the directions on this page to re-setup your Auto Pay settings.
You will be able to pay using debit/credit cards through SmartHub and the Pay Now option.
SmartHub is Live!
Our team is working hard in order to make accessing your account easier. It’s going to make managing your account easier than ever.
Please register your account using the information on this page. Reach out to us if you have any questions.
Steps involved in registering for
ATTENTION Auto Pay & PrePay Members
If you previously were using automatic payments with us you will need to re-enter your payment information. Use the instructions below to quickly get your account registered and set up for Auto Pay. More information can be found at SmartHub-2.
AUTO PAY INSTRUCTIONS
If you previously were using automatic payments with us you will need to re-enter your payment information. Instructions to quickly get your account registered and set up for Auto Pay are posted below.
RE-REGISTER YOUR ACCOUNT
- Register your account in our new SmartHub system. You can register through the Web Portal or register through our Mobile App.
- After registering your account use the web portal or mobile app to re-setup Auto Pay on your account.
- Complete step-by-step instructions can be found below.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
AUTO PAY SETUP (WEB PORTAL)
- Log in to SmartHub web portal.
- From the home screen click on Billing & Payments menu.
- From the Billing & Payments screen click on the Auto Pay Program sub-menu.
- Click on Sign Up for Auto Pay and follow the instructions on the screen.
- Complete step-by-step instructions can be found below.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
AUTO PAY SETUP (MOBILE APP)
- Log in to the mobile app.
- From the main screen click on Bill & Pay at the bottom of the screen.
- Tap on the Auto Pay Program sub-menu and follow the instructions on the screen.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
- Complete step-by-step instructions can be found below.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
PREPAY INSTRUCTIONS
If you are currently signed up for PrePay with us you will need to re-sign up for account alerts..
Instructions to quickly get your account registered and re-sign up for alerts are posted below.
RE-REGISTER YOUR ACCOUNT
- Register your account in our new SmartHub system. You can register through the Web Portal or register through our Mobile App.
- After registering your account use the web portal or mobile app to re-setup Auto Pay on your account.
- Complete step-by-step instructions can be found below.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
SETUP PREPAY ALERTS (WEB PORTAL)
- Log in to SmartHub web portal.
- From the home screen click on Notifications menu.
- From the Notifications screen you will manage contacts to set up your phone for text alerts.
- You will assign your new phone contact to the PrePaid alert types available.
- Complete step-by-step instructions can be found below.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
SETUP PREPAY ALERTS (MOBILE APP)
- Log in to the mobile app.
- From the main screen click on the More... button in the bottom right and then the Settings menu.
- From the Settings screen you will manage contacts to set up your phone for text alerts.
- From the Settings screen you will assign your new phone contact to the PrePaid alert types available.
- Complete step-by-step instructions can be found below.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
Latest News
Announcements
We launched SmartHub on August 28, 2023! Here are some important steps to take now to register your account.
- For more Information regarding SmartHub please visit smarthub-2 webpage.
- Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
- Register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your daily energy usage.
- Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
SmartHub Getting Started Guide
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, and monitor usage.
Register your SmartHub account
Locate your new account number (instructions below) and get registered!
Download the new app!
Manage your account on the go from anywhere at any time!
Activate the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try!
Introducing SmartHub
How can SmartHub help you control your account?
Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most energy, you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Other Frequently Asked Questions (FAQs)
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
To register, go back to the top or visit Inter-County Energy's SmartHub informational page.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us.
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!
Headquarters Location: 1009 Hustonville Rd. Danville, KY 40422
District Office Location: 46 Old Kentucky 68 Lebanon, KY 40033
Phone: (859) 236-4561 or (270) 692-3761